Head of Claims
David Ellison
Specialist in credit hire claims, GTA, and liability
David specialises in the legal and procedural side of credit hire claims. Liability, like-for-like, reasonable period, mitigation, need for hire. He helps claimants and insurers cut through the jargon to the questions that actually matter.
Written by David Ellison
- Advice
Why Your Repair Is Taking Longer Than It Used To
Your car is in the bodyshop and nobody will give you a firm date. Here is what has actually changed about repairing a modern car, and what it means for the replacement vehicle you are driving in the meantime.
- Advice
AI-Faked Photos Are Coming Through Claims. Here Is What Your Provider Actually Checks.
Aviva has publicly reported record levels of AI-generated fraud reaching claims desks in 2026. Honest claimants are starting to ask what that means for them. Here is what we check on every claim, why we ask for so much detail up front, and what you can do to make sure your honest claim moves quickly.
- Non-fault accidents
What Happens in the First Hour After a Non-Fault Accident
A clear, step-by-step guide to the first hour after a non-fault car accident: what to do at the scene, what to say, and how to get a replacement vehicle.
- Insurance Partners
What Insurers Should Ask Before Approving a Credit Hire Claim
A short checklist for insurer claims teams: the questions that separate a clean, recoverable credit hire claim from one that will fight you at assessment.
- Advice
Your Rights to a Replacement Vehicle After an Accident
Like-for-like, reasonable period, mitigation. Your rights explained in language you can use.
- Guide
Like-for-Like Replacement Car After a Non-Fault Accident
- Guide
How Long Can I Keep a Hire Car After a Non-Fault Accident?
- Guide
What to Expect When You Call Us
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