Will I get a replacement taxi after an accident?
Yes, if the accident was not your fault. You are entitled to a like-for-like licensed replacement so you can keep working while your own vehicle is repaired or replaced. Call us and we arrange a plated vehicle that complies with your licensing authority, with nothing to pay upfront.
What happens if the accident was not my fault?
You go down the credit hire route. We supply the plated replacement, you sign a credit hire agreement, and we recover the charges from the at-fault driver's insurer. There is no upfront cost, no excess, and no deposit to find. Because the claim runs against the other driver's insurer rather than your own policy, your no-claims discount is protected where liability is clear. The full detail on cost sits on our will I have to pay page.
What if the accident was my fault, or my taxi broke down?
Credit hire only applies when someone else was to blame. If the accident was your fault, or the vehicle is off the road for a breakdown or a mechanical issue, we can still supply a plated replacement on a direct, self-pay basis on agreed terms. Call us and we will set out the options plainly.
How quickly can you deliver a replacement taxi?
In most cases, within six hours. We move at the pace your income demands and hold a specialist plated fleet ready to go, because we know a taxi standing still is money lost. We will not put you in a vehicle that breaches your licence just to move fast, so the exact timing depends on your authority and vehicle type. Tell us your plate and we will be straight with you about timing.
Will the replacement be plated for my licensing authority?
Yes. The replacement is licensed and insured for hire and reward, and matched to your council or licensing authority's requirements. We handle hackney carriage, private hire, and wheelchair-accessible vehicles, and we regularly supply drivers plated out of area, including Wolverhampton-plated drivers working elsewhere. Tell us your authority and plate number at the first call and we will source a compliant vehicle.
I drive for Uber or as a PHV driver, can you still help?
Yes. Private hire and app-based drivers are entitled to a like-for-like replacement after a non-fault accident just like any other licensed driver. We match the replacement to your licensing conditions so you can carry on accepting jobs while your own vehicle is off the road.
How long can I keep the replacement taxi?
For the reasonable period of repair, or, if your taxi is written off, until the at-fault insurer makes a fair settlement offer plus a reasonable period to source a replacement. We track repair progress and keep you updated, so you are never guessing about end-of-hire dates.
What should I do right now?
Call us before you arrange anything else. Stay safe, swap details with the other driver, photograph the scene, and then get us on the phone so we can start straight away. Have your licensing authority and plate number, your driving licence, and basic accident details to hand. You can see exactly what to expect when you call us, and our specialist taxi service page has more on the fleet.