Can I get a replacement vehicle if I drive for Uber?
Yes, if the accident was not your fault. Private hire and app-based drivers have the same right to a like-for-like replacement as any other licensed driver. We supply a vehicle that meets your private hire licence conditions, with nothing to pay upfront, and recover the cost from the at-fault driver's insurer.
How fast can you deliver a replacement?
In most cases, within six hours. We know that for a private hire driver every hour logged off is money lost, so we hold a specialist fleet ready to move. The exact timing depends on your licensing authority and the vehicle your work needs, and we will not put you in a car that breaches your licence just to hit a clock. Tell us your plate and we will be straight with you about timing.
Will the replacement meet my private hire licence conditions?
Yes. The replacement is licensed and insured for hire and reward and matched to your licensing authority's requirements, including any emission standards such as ULEZ or Clean Air Zone rules where they apply. We handle private hire saloons, MPVs, and wheelchair-accessible vehicles, and we regularly supply drivers working out of their home area.
Does it work with Uber, Bolt, and other apps?
Yes. As long as the vehicle meets your licensing authority's conditions and the platform's vehicle requirements, you can carry on accepting jobs in the replacement. Tell us which apps you drive for and the vehicle class you need, and we will match it so you can get back online quickly.
What does it cost me?
Nothing upfront when the accident was not your fault. You sign a credit hire agreement, we recover the charges from the at-fault driver's insurer, and there is no excess or deposit to find. Because the claim runs against the other driver's insurer rather than your own policy, your no-claims discount is protected where liability is clear. The full detail is on our will I have to pay page.
What if the accident was my fault?
Credit hire only applies to non-fault accidents. If the accident was your fault, or your car is off the road for a breakdown, we can still supply a licensed replacement on a direct, self-pay basis on agreed terms. Call us and we will explain the options plainly.
How long can I keep the replacement?
For the reasonable period of repair, or, if your car is written off, until the at-fault insurer makes a fair settlement offer plus a reasonable period to source a replacement. We keep you updated on repair progress so you always know where you stand.
What should I do right now?
Call us before you arrange anything else. Stay safe, swap details with the other driver, photograph the scene, then get us on the phone. Have your licensing authority and plate number, your driving licence, and basic accident details to hand. You can see exactly what to expect when you call us, and if you drive a hackney or want the wider picture, see replacement taxi after an accident.