Can I get a replacement vehicle if I drive for Uber?
Yes, if the accident was not your fault. Private hire and app-based drivers have the same right to a like-for-like replacement as any other licensed driver. We supply a vehicle that meets your private hire licence conditions, with nothing to pay upfront, and recover the cost from the at-fault driver's insurer.
How fast can you deliver a replacement?
Our average delivery time across all vehicle types was 6 hours from notification of claim over the six months to September 2026. Plated vehicles depend on your licensing authority and can take longer. We know that for a private hire driver every hour logged off is money lost, so we hold specialist licensed stock. The exact timing depends on your licensing authority and the vehicle your work needs, and we will not put you in a car that breaches your licence just to hit a clock. Tell us your plate and we will be straight with you about timing.
Will the replacement meet my private hire licence conditions?
Where we can source one, yes. Any vehicle we place is licensed and insured for hire and reward and matched to your licensing authority's requirements, including any emission standards such as ULEZ or Clean Air Zone rules where they apply. We handle private hire saloons, MPVs, and wheelchair-accessible vehicles, and we regularly supply drivers working out of their home area.
Does it work with Uber, Bolt, and other apps?
Yes. As long as the vehicle meets your licensing authority's conditions and the platform's vehicle requirements, you can carry on accepting jobs in the replacement. Tell us which apps you drive for and the vehicle class you need, and we will match it. Uber, for example, reviews a new vehicle's documents before activating it, and other apps have their own process, so ask us for the documents at handover.
What does it cost me?
Nothing upfront when the accident was not your fault. You sign a credit hire agreement, we recover the charges from the at-fault driver's insurer, and there is no excess or deposit to find. Because the claim runs against the other driver's insurer rather than your own policy, your no-claims discount is protected where liability is clear. The full detail is on our will I have to pay page.
What if the accident was my fault?
Credit hire only applies to non-fault accidents. If the accident was your fault, or your car is off the road for a breakdown, we can still supply a licensed replacement on a direct, self-pay basis on agreed terms. Call us and we will explain the options plainly.
How long can I keep the replacement?
For the reasonable period of repair. We keep you updated and confirm the hire end date.
If your vehicle is written off, we confirm the applicable hire end date with you. Where the GTA applies and the credit hire organisation (CHO) is dealing with a non-roadworthy vehicle, its total-loss table allows 5 working days from payment received to off hire. The overall limit is 14 working days when the CHO raises and sends the pre-accident valuation (PAV), or 10 working days plus the insurer's PAV release time when the case is forwarded to the at-fault insurer. These are GTA claim-handling periods, not a guarantee of hire until you accept a settlement. Other cases depend on the applicable terms and reasonable need.
Source: GTA General Terms of Agreement, 16 March 2026, total-loss periods table, CHO dealing not-roadworthy rows. The table does not require the CHO to raise the PAV.
What should I do right now?
Call us before you arrange anything else. Stay safe, swap details with the other driver, photograph the scene, then get us on the phone. Have your licensing authority and plate number, your driving licence, and basic accident details to hand. Licensing authorities set their own rules on reporting an accident involving a licensed vehicle, and some require the vehicle to be inspected before it returns to service, so check your licence conditions or your council's taxi and private hire policy. You can see exactly what to expect when you call us, and if you drive a hackney or want the wider picture, see replacement taxi after an accident.